CloudAgents
Customer Care Worldwide – CloudAgents – Case Study
CloudAgents

Customer Care Worldwide

Customer Care Worldwide - CloudAgents

Our client is a global company that develops the next generation of navigation and infotainment systems for the biggest automotive companies around the world. They work with the best map and content providers to improve the lives of people in as many countries as possible. They’ve mapped over 190 countries, our technologies are offered in 50 languages, we have 12 offices and 4 auxiliary offices on 6 continents, and we have nearly 1,000 employees who come from all over the world.

In 2016 the company was looking for a professional provider to outsource their Customer Care.

CloudAgents proved to be a good choice with quick in adapting different systems, giving constant feedback and support any changes that might be made along the way. Our team made our best to provide insights on how to improve the efficiency of processes already in place.

Our client’s aim with outsourcing was to improve Customer Care's capacity and to broaden contact platform

Markets

  • GLOBAL, DE, ES, FR, GB, HU, PT, RU, TR

Languages

  • DE, FR, ES, FR, HU, PT, TR, RU (All Native)

Главный офис

Конивес К. Крт. 12-14 Будапешт 1097 Венгрия

info@cloudagents.com

+(36-1) 999-5300

GfK - CloudAgents

Награда квалифицированного колл-центра GfK
(2010,2011)

Red Herring - CloudAgents

Победитель Red Herring Top 100 Europe (2015)
100 лучших финалистов Северной Америки (2015)

Certificate of Recognition - CloudAgents

Сертификат о Значительных инновациях (2012)

CEE - CloudAgents

"Краткий список наград по аутсорсингу и услугам
в Центральной и Восточной Европе (2014,2015)