CloudAgents
IT Manager – CloudAgents – Headquarters
CloudAgents

IT Manager

IT Manager - CloudAgents

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Cloudagents is a global leader in providing multilingual call center services using an at-home workforce. Cloudagents provides OmniChannel Front Office BPO services globally with more than 12,000 Native Speakers in 150+ languages and is currently looking for a talented individual for our international team.

At Cloudagents, we rely on our IT systems to power the solutions that help consumers around the world. We’re seeking an experienced IT manager who can join us on this journey, using his or her technological skills to make us more efficient. In this role, you will analyze our current systems and assets, recommend and implement solutions and upgrades, and provide training. Our ideal candidate has extensive knowledge of network maintenance, experience managing staff, sales and business development mindset and advanced industry knowledge to keep us on the cutting edge. From day one, you’ll have an immediate impact on the day-to-day efficiency of our IT operations, and an ongoing impact on our overall growth.

Objectives of this Role:

  • Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
  • Own projects, solutions, and key responsibilities within a larger business initiative
  • Handle business-critical IT tasks and systems administration
  • Research and evaluate emerging technologies, hardware, and software
  • Track and maintain hardware and software inventory

Daily and Monthly Responsibilities:

  • Analyze department needs, identify vulnerabilities, and boost productivity, efficiency and accuracy to inform business decisions
  • Ensure network components meet needs and work together seamlessly, using the full range of capabilities, and stay informed about new features and competitive solutions
  • Continuously analyze current process, technologies, and vendors to identify areas of improvement
  • Prepare cost benefits analysis reports when upgrades are necessary, continuously analyzing vendors to ensure they offer the best possible service and value for company needs
  • Train employees on both software and hardware, troubleshoot, and provide technical support when needed
  • Develop and execute disaster procedures, and maintain data backups
  • Keep in touch with current providers, partners, developers
  • Think outside of the box and bring new ideas

Skills and Qualifications:

  • Bachelor’s degree in technology or computer science
  • 5+ years’ experience in IT management
  • Experience with or knowledge of programming languages and operating systems (MS Exchange, Active Directory, and other Windows-based systems), current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring
  • Expertise with implementing, configuring, and testing solutions
  • Proven leadership skills
  • Strong creative and analytical thinking
  • Professional certifications
  • Create and negotiate deals with existing and new vendors

Location:

  • Debrecen

How to apply:

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Главный офис

Конивес К. Крт. 12-14 Будапешт 1097 Венгрия

info@cloudagents.com

+(36-1) 999-5300

GfK - CloudAgents

Награда квалифицированного колл-центра GfK
(2010,2011)

Red Herring - CloudAgents

Победитель Red Herring Top 100 Europe (2015)
100 лучших финалистов Северной Америки (2015)

Certificate of Recognition - CloudAgents

Сертификат о Значительных инновациях (2012)

CEE - CloudAgents

"Краткий список наград по аутсорсингу и услугам
в Центральной и Восточной Европе (2014,2015)